Privacy Policy

Introduction

This is the Privacy Policy of New Endeavours Life Coaching.

Privacy Policies aim to inform website users and customers about data collection and usage practices and compliance with data protection and privacy laws. This includes informing you about your privacy rights and how data protection law protects you.

Purpose

New Endeavours Life Coaching is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, hold, use, disclose, and safeguard your personal information. It also provides details on how we may share your personal data with third parties when you visit our website www.newendeavours.com or you engage with our life coaching and/or menopause wellness services. Further, this Privacy Policy sets our your rights in respect of your personal information.

Data Controller

A Data Controller is someone who is responsible for your data and who must make sure that your data is processed according to the law. For example, they are responsible for making sure that the information held about you is accurate and that it is kept secure.

Karen Greaves is the data controller for New Endeavours Life Coaching and responsible for your personal data.

What is Personal and Sensitive Data?

Information that is protected under the UK GDPR is called Personal data. Personal data is information which can be used to identify you. This may include your name, date of birth, address, telephone number, etc.

Sensitive personal data is information related to any of the following: racial or ethnic origin, political opinions, religious beliefs, trade union membership, health, sexuality or sex life, offences and/or convictions.

You can find out more about personal data from the Information Commissioners Office (ICO).

What Information Do We Collect

In short, we may collect, hold and use the following personal information from or about you, including sensitive personal data. Sensitive personal data will only be processed with your explicit consent.

This personal information may include:

Your name, address, date of birth, telephone number, email and gender,

Your nationality, ethnicity and religion,

Your bank account and payment details,
Details related to your health and mental health,
Details of your use of our applications and websites (including traffic data, location data, weblogs and other communication data and the resources you access),
Any other personal information you provide to us when contacting or corresponding with us, when requesting products and services from us, when entering into any contract with us, when signing up to, attending or participating in any events, competitions, or when entering our promotions.

The personal information that we may collect, hold and use depends on the context of your interactions with us and our services and is voluntarily provided to us by you.

It is your responsibility to check and ensure that all the personal information you provide to us is correct, complete, accurate and not misleading. If you become aware that any of the personal information, we hold about you is out of date or is otherwise inaccurate, please contact us.

How and Why We Use Your Personal Data

We may collect, hold and use personal information from or about you for a variety of reasons, such as:

managing and providing you with a quality life coaching and menopause wellness service.
for the purposes of the performance of any contract that you have entered into or are taking steps to enter into with us (and to keep in contact with you for such purposes),
for record keeping,
to process payments and for the operation of customer accounts,
to manage, understand and respect your preferences,
to help administer our website and address any problems with our site,
to set up and administer any of online accounts or memberships with us,
to respond to website inquiries and offer support to our website users so that we may respond to your inquiries and solve any potential issues you might have with the requested service.
to obtain feedback on our website, events, competitions, products and services,
to send administrative information to you, to send you details about our products and services, keep you informed of any changes to our website, products, services, terms and conditions, policies, and other similar information.
to send you marketing and promotional communications to keep you informed via mail, email, social media, SMS or telephone about other offers, events, products and services offered by us, that may be of interest to you if this is in accordance with your marketing preferences and only if you have agreed to be contacted in this way. You can opt out of our marketing emails at any time.
to deliver targeted advertising to you to develop and display personalised content and advertising tailored to your interests, location, and more. For more information see our Cookie Policy.
for research, monitoring and analysis purposes, to evaluate and improve our services, products, marketing, and your experience, such as:
- evaluating and improving our Life Coaching and Menopause Wellness Services and your experience of them to better understand your needs and provide you with improved service quality,
- identifying usage trends about how you use our website, products and services to better understand how they are being used,
- determining the effectiveness of our marketing and promotional campaigns to better understand how to provide ones that are most relevant to you.

to protect our services as part of our efforts to keep our them safe and secure, including fraud monitoring and prevention.
to comply with any legal and safeguarding obligations to save or protect individuals from causing harm or being harmed.

We will use anonymised data for the purposes of statistical monitoring to improve the website, products and services. This aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. Only if the aggregated data is combined or connected with your personal data so that it can directly or indirectly identify you, would it be treated as personal data. This would then be used in accordance with this Privacy Policy.

How Do We Collect Your Personal Data

We get personal information from:

people directly, and

referrals from other individuals, such as current or former clients.

Your data will be collected directly from you during a phone call, text, SMS, email enquiry and during the coaching sessions and any other communications with you.

If you are making a referral to our services and consequently are providing personal information on behalf of any other person, you must ensure that you have that person’s permission to do so and for their personal information to be processed in accordance with this Privacy Policy.

Please note that this website and services are not intended for children, and we do not knowingly collect data relating to children.

Legal (Lawful) Basis For Collecting Your Personal Data

When personal information is collected about you, we must have a valid reason for doing so. This reason is known as a legal or lawful basis. The lawful bases that apply to our processing of your personal information, including special category data, falls into one of the following categories:

Consent
Performance of a Contract
Legitimate interests

Personal Data is only collected, used or held when we have met the lawfulness of these processing requirements.

Consent

We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose.

Where we rely on consent as the lawful basis to obtain and process personal information, we ensure that it is:

Displayed clearly and prominently,
Asks individuals to positively opt-in,
Gives them sufficient information to make an informed choice,
Explains the different ways we will use their information,
Provides a clear and simple way for them to indicate they agree to different types of processing,
Includes a separate unticked opt-in box for direct marketing.

The standard of consent expected for special category data is higher than personal data and termed explicit consent. Explicit consent is stated separately, clearly and in detail, leaving no room for confusion or doubt.

Where consent is given as part of other matters (i.e. terms & conditions, agreements, contracts), we also ensure that the consent is separate from the other matters and is not a precondition of any service, unless absolutely essential to be able to provide that service.

Where consent is relied on, this will affect your individual rights. For example, you will have the right to erasure (also known as the right to be forgotten) and the right to data portability.

You do NOT have the right to object where processing is based on consent, instead you have the right to withdraw consent – which in effect operates as a right to stop the processing.

We ensure that withdrawing consent is as easy, clear and as straightforward as giving it and is available through multiple options, including:

Opt-out links in mailings or electronic communications,
Opt-out process explanation and steps on website and in all written communications,
Ability to opt-out verbally, in writing or by email.

Performance Of A Contract

We rely on this basis to process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our services, or at your request prior to entering into a contract with you. This also includes you complying with your obligations to us under the contract (e.g. to process payment details).

As collecting and processing sensitive or personal data for the purpose of providing you with a quality life coaching and menopause wellness service is necessary, then the additional legal basis of explicit consent is required for that special category data only, and a separate consent form is provided for you to complete specifically of this reason.

We form an agreement (or contract) between the coach/menopause wellness practitioner (Karen Greaves) and yourself which sets out the terms, conditions and obligations of both parties for the provision of life coaching or menopause wellness services to you.

One of two contracts may be used, the:

Life Coach - Client Agreement for the life coaching services provided by the coach and,
The Menopause Wellness Practitioner & Coach - Client Agreement for the menopause wellness coaching services.

New clients are provided with the appropriate agreement for them to read and sign. This is sent electronically via Adobe e-signature service. You must complete all relevant boxes and e-sign the document before it can be returned to us.

A new agreement is sent out to existing (or previous) clients if you wish to continue, modify or change the life coaching or menopause wellness service or program you engaged with.

Legitimate Interest

We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests, to enable us to give you the best service/product and the most secure experience, and where those interests do not outweigh your interests and fundamental rights and freedoms.

We collect, use and store information in the course of our legitimate activities for the purposes of marketing and performance measures.

For example, we may process your personal information to:

Send users information about special offers and discounts on our products and services,
Develop and display personalised and relevant advertising content for our users,
Analyse how our services are used so we can improve them to engage and retain users and customers,
Support our marketing activities,
Diagnose problems and/or prevent fraudulent activities,
Understand how our customers use our products and services so we can improve their experience,
Deliver life coaching and menopause wellness services to the highest standards,
Improve customer satisfaction.

We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

You can obtain further information about consent, performance of a contract, and how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

The Privacy And Electronic Communications (EC Directive) Regulations 2003 (PECR)

Otherwise known as the e-privacy Directive, the PECR sets out more specific privacy rights on electronic communications.

The term electronic mail is defined as “any text, voice, sound or image message sent over a public electronic communications network which can be stored in the network or in the recipient’s terminal equipment until it is collected by the recipient and includes messages sent using a short message service”.

New Endeavours may periodically send you emails about new services or other relevant information that you may find interesting and useful, using the email address which you have provided. Therefore, as we may use electronic mail, electronic marketing and use cookies or similar technologies, we must comply with both PECR and the UK GDPR. PECR rules apply and use the UK GDPR standard of consent.

We must not send electronic mail marketing to individuals, unless:

they have specifically consented to electronic mail from us; or
they are an existing customer who bought (or negotiated to buy) a similar product or service from us in the past, and we gave them a simple way to opt out, both when we first collected their details and in every message we have sent (Soft opt-in).

Therefore, to send electronic mail marketing, specific valid consent will be obtained by asking you to tick opt-in boxes confirming you are happy to receive marketing calls, texts or emails from us.

Consent to any other emails, texts, picture messages, video messages, voicemails, direct messages via social media or any similar message that is stored electronically will also be sought.

What Happens If You Do Not Wish To Provide Your Personal Information

Where we need to collect your personal data under the terms of the contract we have with you If you do not wish to provide your personal information, we may not be able to perform the contract we have or are trying to enter into with you.

You can withhold or modify your consent at any time. However, please note that collecting and processing sensitive or personal data for the purpose of providing you with a quality life coaching and menopause wellness service is necessary, and therefore, in this regard, explicit consent from you is essential and will limit our ability to provide life coaching or menopause wellness services to you.

If you decide that you do not wish to receive any electronic marketing mail, or change your mind later on then you can opt out in various ways, including ticking ‘I do not consent’ on the Explicit Consent Form, unsubscribing from emails, updating cookie preferences or by contacting us.

This will not impact the service you receive, and we will continue to communicate with you for other purposes in the ordinary course of any other relationship we have with you.

Purposes For Which We Will Use Your Personal Data

We have set out below a description of the ways we plan to use your personal data; with the legal bases we rely on to do so.

We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need further details about the specific legal grounds we are relying on to process your personal data, where more than one ground has been set out in the table below.

We may also ask you if we can process your personal information for other purposes from time to time. If we do so, we will provide you with an additional privacy policy containing information on how we will use your personal information for such additional purposes.

Personal Information From You And About You That We May Collect, Hold And Use From Our Data Audit:

Business function: Coaching Service Provision

Purpose of processing: Life Coach & Menopause Wellness services

Legal Bases:

Contract

Categories of personal data:

Coach Client Contract Information
Coaching program details
Consent Information
Contact details
Cost of program/Session
Date of Birth
Family details
Feedback
Financial
Marital Status
Name
Occupation & vocational details
Preferred name
Testimonials

Purpose of processing: Performance measures

Legal Bases:

Consent
Contract

Categories of personal data:

Client Feedback
Coach Client Contract Information
Consent Information

Business function: Finance

Purpose of processing: Payment for coaching & Menopause Wellness services

Legal Bases:

Contract

Categories of personal data:

Bank Details
Coaching program details
Contact details
Cost of program/Session
Invoice Details
Name

Business function: Sales

Purpose of processing: Direct marketing

Legal Bases:

Consent
Legitimate Interests

Categories of personal data:

Consent Information
Contact details
Cookies & Similar Technologies
Digital analytical data
Electronic mail format
Mailing List
Name
Privacy Notice agreed
Testimonials
Cookies & Similar Technologies

Sensitive Personal Information From You And About You That We May Collect, Hold And Use From Our Data Audit:

Please note, we process the following categories of sensitive information only with your explicit consent:

Business function: Coaching Service Provision

Purpose of processing: Life Coach & Menopause Wellness services

Legal Bases:

Consent
Contract

Categories of personal data:

Action steps
Correspondence
Emotional
Gender
Goals & Milestones
Health
Life Wheel information
Meno Wheel Information
New Insights Life Coaching System Notes from Topic 1 to 13 - Client
New Insights Life Coaching System Notes from Topic 1 to 13 - Coach
Relationships
Session notes & details
Sexuality
Spiritual/religious

Purpose of processing: Performance measures

Legal Bases:

Consent
Legitimate Interests

Categories of personal data:

Key Performance Indicators
Lifestyle Information

Business function: Sales

Purpose of processing: Direct Marketing

Legal Bases:

Consent
Legitimate Interests

Categories of personal data:

Lifestyle Information

Who We Share Your Personal Data With

In short, we will not sell, trade, or transfer your personally identifiable information and sensitive data to outside parties. We will only ever share your information with your permission, for the purposes we have stated (unless required to do so by law). This does not include CRM, website hosting partners and other parties who assist us in providing a quality life coaching and menopause wellness service; operating our website, conducting our business, or serving our clients, so long as those parties agree to keep this information confidential and are UK GDPR compliant. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect your, ours or others’ rights, property or safety.

Where we share your personal information with third parties, they will be processors and subject to written conditions to only process your personal information in accordance with our instructions and to protect it. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

We do not allow our third-party service providers to use your personal data for their own purposes and will take reasonable steps to ensure that recipients only process the disclosed personal information in accordance with those purposes.

Third-Party Processors

New Endeavours Life Coaching uses external processors for certain processing activities. We use information audits to identify, categorise and record all personal data that is processed outside of New Endeavours Life Coaching, so that the information, processing activity, processor and legal basis are all recorded, reviewed and easily accessible on our UK GDPR Data Audit Register.

Such external processing may include (but is not limited to):

IT systems providers and services,
Website hosting or Email Servers,
Direct Marketing/Mailing Services,
Customer Relationship Management Systems (CRM) for UK GDPR Compliant Customer data storage and management,
Legal Services,
Business Insurers where necessary for the purposes of the maintenance and operation of coverage and the evaluation and administration of any claims or potential claims
Debt Collection Services, if necessary,
With any other third-party whose services we require to use for the administration, management or completion of any request that you have made of us or any contract that you have entered into (or taken steps to enter into) with us,
With any other third party where necessary to comply with applicable laws or regulations, court orders, law enforcement, fraud prevention, to enforce the terms under which you contracted with us, or to protect our rights, property, your safety and security, or the security or safety of the users of our website and IT systems.

Third Party Data Processors We Share Information With

Adobe Acrobat Reader

This data processor does the following activities for us: To view, create, manipulate, print and manage files and/or documents (particularly the New Insights Session notes) in Portable Document Format (PDF). To electronically complete, send, sign and return client consent forms and contracts. For more information on their privacy practices, please visit Adobe Privacy Centre.

EncryptionSafe

This data processor does the following activities for us: Encryption software to protect sensitive information and communications from unauthorized access and potential threats. Encryption happens on the PC. EncryptionSafe does not transfer any of files over the Internet for encryption and can work without any Internet connection. EncryptionSafe have no access to any of the documents. For more information on their privacy practices, please visit Privacy Policy | Free Encryption Software to Protect your Files (encryptionsafe.com)

Google Analytics

This data processor does the following activities for us: Google monitor visitor’s information and the way they navigate our site for analytical purposes. We may share your information with Google Analytics to track and analyse the use of our website, products and services. Cookies are used to obtain this information, which require your prior consent. To opt out of being tracked by Google Analytics, visit https://tools.google.com/dlpage/gaoptout. For more information on how Google collects and processes your data and its privacy practices, please visit How Google uses information from sites or apps that use our services.

Google Cloud

This data processor does the following activities for us: Google Cloud Platform, is a suite of cloud computing services that provides a series of modular cloud services including computing, data storage, data analytics, and machine learning, alongside a set of management tools. It is utilised by Prey for the backup and retrieval of laptop information if necessary. For more information on how Google collects and processes your data and its privacy practices, please visit Google Cloud Privacy.

Google Mail

This data processor does the following activities for us: We use google mail on our website and promotional material for potential clients to contact us for general enquiries, arrange an Introductory Call or to book services. For more information on how Google collects and processes your data and its privacy practices, please visit Google Privacy Policy.

MS Office 365

This data processor does the following activities for us: To be used for office or business use and will be used for common productivity tasks, such as word processing, spreadsheets, Skyping, etc. For more information on their privacy practices, please visit Microsoft 365 Privacy.

Prey

This data processor does the following activities for us: To provide Data Backup and Security services. Prey is a free, open source, GDPR compliant, anti-theft, tracking, file retrieval and deletion software. For more information on their privacy practices, please visit Prey Privacy Policy.

Protonmail

This data processor does the following activities for us: We use Protonmail to receive and send email with personal & private data. This is a free, encrypted, GDPR compliant email service. Protonmail do not have the technical means to access the content of your encrypted emails, files, calendar events, passwords, or notes. Proton Mail's end-to-end encryption and zero-access encryption ensure only you can see your emails. Not even Proton can view the content of your emails and attachments. For more information on their privacy practices, please visit Privacy policy | Proton.

TWIPLA

This data processor does the following activities for us: TWIPLA monitors our website visitor’s information and the way they navigate our site for analytical purposes. The business purpose of this processing is auditing, to register visit and usability metrics. Cookies are not used to obtain this information as TWIPLA comes calibrated to Maximum Privacy Mode on first launch. At this privacy level, website visitors are completely anonymized. It means that we can use user’s data in complete compliance with UK GDPR, ePrivacy, and every other global privacy law. For more information on their privacy practices, please visit TWIPLA GDPR & Privacy Policy.

Wix

This data processor does the following activities for us: Wix provides cloud-based web development services and offers tools for creating HTML5 websites and mobile sites. Wix provides us the tools to host, create, promote and manage our business website (www.newendeavours.com), blog, members site, bookings, calendar, etc. For more information on their privacy practices, please visit Wix Privacy Security Hub.

Zoho CRM

This data processor does the following activities for us: To store and manage our customer information in this UK GDPR compliant Customer Relationship Management System. For more information on their privacy practices, please visit GDPR Compliance & Privacy Policy at Zoho

Third-Party Links Outside Of Our Control

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy notice of every website you visit.

Where Your Information May Be Held Internationally

Where New Endeavours uses any third-party (i.e., CRM Zoho, Hosting, accountancy software, etc.) The personal information that we collect from you may be transferred to, and processed, at a destination outside the European Economic Area. Where this is the case, we ensure that the organisation processing the data provides an adequate level of protection for your rights and complies with the conditions of data protection law set out in the UK General Data Protection Regulations.

Where we store or transfer personal information outside the EU, we have robust procedures and safeguarding measures in place to secure, encrypt and maintain the integrity of the data. Our procedures include a six-monthly review of the countries with sufficient adequacy decisions, as well as standard data protection clauses or approved codes of conduct for those countries without. We carry out strict due diligence checks with all recipients of personal data to assess and verify that they have appropriate safeguards in place to protect the information, ensure enforceable data subject rights and have effective legal remedies for data subjects where applicable.

The continued protection of your rights and the security of your personal information is always our top priority when choosing a processor and we understand the importance of adequate and reliable outsourcing for processing activities as well as our continued obligations under the data protection laws for data processed and handled by a third-party. As such, UK GDPR compliant Data Processor Agreements are put in place to ensure that they (as well as we), meet and understand their/our UK GDPR obligations.

Please contact us and ask for our Data Protection Policy for more detailed information.

Where We Store Your Data

Your data will be stored and managed in a UK GDPR compliant Customer Relationship Management System (CRM) called Zoho. Any paper records and information will be stored in secure, locked filing cabinets. Within New Endeavours Life Coaching, only Karen Greaves, Life Coach and Menopause Wellness Practitioner will have access to your data.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our website and services. Some online tracking technologies help us maintain security of our services and your account (if applicable), prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our site for analytics and advertising, including to help manage and display advertisements, or tailor advertisements to your interests, (depending on your communication preferences).

If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. You can find out more about this in our Cookie Policy.

Data Security

New Endeavours LC takes the privacy and security of individuals and their personal information very seriously and takes every reasonable measure and precaution to protect and secure the personal data that we process.

We have robust information security policies and procedures in place to protect personal information from unauthorised access, alteration, disclosure, or destruction and have several layers of security measures, including:

as a member of the Federation of Small Businesses, access to the FSB legal Team for support and information relating to UK GDPR compliance and security,
training on UK GDPR requirements and cybersecurity,
use of encryption software when sending secure personal data,
use of anti-malware and anti-virus software,
use of encryption and remote deletion software on laptops, tablets and mobile phones used that may contain personal data,
paper records and information stored in secure, locked filing cabinets,
keys to filing cabinets are kept in a locked cabinet,
laptop kept in locked cabinet,
all files and data are kept in the Cloud, not on the hard drive. The Microsoft Account will be unlinked from the computer if it is lost or stolen,
any paper records are shredded when they need to be disposed of,
passwords will be changed at regular intervals.

We have also put in place procedures to deal with any suspected personal data breach and will notify you and the ICO of a breach where we are legally required to do so. For more information, please ask to see our Data Breach Policy.

How Long Do We Keep Information

Your personal information is kept for the minimum period amount of time necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Sometimes this time period is set out in the law, but in most cases, it is based on the business need.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

The minimum retention period for coaching service provision personal data is: 7 years minimum for paper records and 10 years minimum for digitally held data.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Please contact us to request the Data Retention Policy and the Right of Erasure Policy which together provide full details on our retention and storage periods for processing your information, along with our destruction processes.

Your Data Protections Rights

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

Your right to be informed about the collection and use of my personal information. This includes:

What personal data is held about you,
The purposes of the processing,
The categories of personal data concerned,
The recipients to whom the personal data has/will be disclosed,
How long New Endeavours intends to store your personal data for.

Your right of access to your information - you have the right to request a copy of the personal information that is held about you. This is done via a Subject Access Request (SAR). See below for more information.

Your right to rectification - You have the right to ask us to correct personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to delete personal information about you under certain circumstances, such as:

Where you think that we no longer need to hold the information for the purposes for which it was originally obtained,
Where we are using that information with your consent, and you have withdrawn your consent,
Where you have a genuine objection to our use of your personal information,
Where our use of your personal information is contrary to law or our other legal obligations.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances. This right might apply, for example, where we are checking the accuracy of personal information that we hold about you or we are assessing the objection you have made to our use of your information. This right might also apply if we no longer have a legal basis for using your personal information, but you don't want us to delete the data. Where this right is realistically applied will mean that we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances. You have the right at any time to tell us to stop using your personal information for direct marketing purposes. In addition, where your personal information is used to perform tasks carried out in the public interest or pursuant to the legitimate interests of us or a third party then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue. You do not have the right to object where processing is based on consent.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

Please contact us if you wish to exercise any of these rights.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Subject Access Request (SAR)

You can make a SAR verbally or in writing, including via social media. A request is valid if it is clear that you are asking for your own personal data.

A third party (e.g. a relative, friend or solicitor) can also make a SAR on behalf of another person. Before responding, it is vital that we need to be satisfied that the third party making the request is entitled to act on behalf of the individual. It is the third party’s responsibility to provide evidence of that entitlement.

What We May Need From You

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time Limit To Respond

We respond without delay and within one month of receipt of the request. We may extend the time limit by a further two months if the request is complex or if we receive a number of requests from you. In this case, we will notify you and keep you updated.

Your Duty To Inform Us Of Changes

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.

Amendments To This Privacy Policy

We may make changes to this Privacy Policy from time to time. Any changes will be posted on our website and the date of the most recent revision will appear at the bottom of this page. If changes are significant, we will also notify you of these changes.

How Can I Make A Complaint?

If you have any concerns about our use of your personal data, you can make a complaint to New Endeavours Life Coaching. We aim to directly resolve all complaints about how we handle personal information. Please contact us using the contact details given below.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can complain to the Information Commissioner's Office (ICO) or take legal action.

The ICO can be contacted by:

Mail: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Helpline Number: 0303 123 1113 (local rate)

Website: ICO -Make a complaint

Visit the ICO’s website for more information at www.ico.org.uk.

Contact Details

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Email: newendeavours@protonmail.com

Phone/text: (+44)07979150385

Website: www.newendeavours.com

Review and Revision History

Version: V1.0

Date Reviewed & Updated: 18/08/2024

Section(s) Updated: Entire Document

Reviewed & Updated By: Karen Greaves

Next Review Date: 18/02/25